Please use the menu to the right at the bottom of this section for FAQs about specific services.
Monday thru Saturday, 10 am – 7 pm
If you arrive late we will do our best to accommodate you. It’s best to try to arrive early to get acquainted with our facility, especially if it is your first visit.
Parking is located around the entire perimeter of our shopping plaza. If you have to park in the back or sides, you can use one of the internal-courtyard walkways as a shortcut to the front of the plaza.
Each treatment room is completely private so there is no need for lockers. To get the full benefit of our treatments, it is best to let your body “do the work” to get itself back to its normal temperature on its own. If you shower within an hour of a sauna or cryotherapy session you are artificially aiding your body in returning to its normal temperature, thus we do not have showers.
Yes, we provide towels and water.
You must be 18 years old to participate in infrared sauna and full body cryotherapy. If you are 12 or older, you may do a session if accompanied by a parent or guardian.
All sessions must be cancelled or rescheduled within 12 hours prior to the appointment time in order to receive a full refund. All sessions cancelled within the 12-hour window will be charged in full. If you are running late, please call us- we will always do our best to accommodate you!
Yes, after you purchase the package you can either call us (904.480.5787) or stop in so we can link the specified accounts to your account for sharing. Each person linked to your account needs to have an account in our system in order to link them.
Yes, Clients may put their membership on hold (freeze), for a period of no less than two weeks (14 days) and no more than one month (30 days) at a time. This may be done for a maximum total of two months (60 days) per calendar year. Notice of hold must be given to [email protected] via written email notification prior to the first day of the requested hold and will not be issued retroactively. All payments drawn prior to the requested hold will not be refunded. Clients will not be billed for hold months, and billing will resume automatically upon end of the hold period. All clients will have memberships extended by the number of hold months. Holds longer than one month (30 days) may be issued for members of the military on temporary duty assignment with advanced notification.
No, unused sessions do not roll over. If you think you may not use all of them we suggest trying a smaller membership package or purchase a series first to see how you may use your sessions.
All memberships require a minimum 3 month commitment and auto-renew monthly thereafter. Membership cancellation requires a 30 days notice from the monthly billing date. If you would like to cancel your membership, simply send us an email at [email protected]. Please note, you can also request to either “downsize” your membership if you don’t need as many sessions each month, or put it on hold/freeze (please see information above).
Yes, we offer 20% off of any Individual Session with valid Student ID. We also offer a Heroes Discount for Military, Police, Firefighters and Teachers (both active and retired). You will need to come in and show your ID in order to have the 20% off added to your purchase.